Debit card can be used for purchasing the goods and services and cash withdrawals, both in Kazakhstan and abroad, as well as for the Internet purchases.

You may withdraw cash in any ATM of the world which has MasterCard, Maestro or Cirrus logo:

Your card and PIN-code will be ready within 10 working days after Bank accepts all the required documents.

The card is issued for 3 years. The card’s expiry month and year are printed on a card (for example, 08/12, which means that he card is valid till the end of August, 2012).

Prior to expiration date your card will be automatically re-issued.

Yes, HSBC Bank Kazakhstan debit card is accepted worldwide in ATMs and sales outlets with the MasterCard, Maestro or Cirrus logo. At present, it is more than 24 million locations worldwide.

The conversion rate is chosen automatically by the MasterCard payment system and in many cases this rate is better than the one which you may be offered in the exchange offices.

You do not pay any commission for purchases made with your debit card through POS-terminals.

The debit card is personalized with the name and the surname of its owner printed on it. It is forbidden for the unauthorized person to use the card.

In a case of card loss/theft, please immediately contact Call centre of SB JSC “HSBC Bank Kazakhstan” to block the card on the following telephone numbers: +7 (727) 259-6900, +7 (727) 259-6999, +7 (727) 258-2525, or visit our branch.

In a case of any questions regarding debit card, please contact Call centre of SB JSC “HSBC Bank Kazakhstan” on the following telephone numbers: +7 (727) 259-6900, +7 (727) 259-6999, +7 (727) 258-2525, or visit our branch.

Cash Deposit could be done according to General Tariffs of the Bank. You can do it through HSBC Bank Kazakhstan ATMs with cash-in function or at any our branch.
The addresses of the HSBC Bank Kazakhstan branches

Funds to your account will be credited within several minutes.

You can check the balance of your account at ATMs of HSBC Bank Kazakhstan or at any our branch. Balance checking in the ATMs of the other banks will be available in the near future.

Yes, you can use the card in any ATM with MasterCard, Maestro or Cirrus logo. However you can not check balance in the ATMs of the other banks, this functionality will be available in the near future.

You can have card in any of 3 currencies: tenge, US dollars or euro. The cards are assigned to single currency and not multiple currencies. This means that, if you need the cards connected to your accounts in tenge and US dollars, you will require 2 cards.

The currency of the card is printed on the card in the form of 3-letter symbol:
KZT - Tenge
USD - US dollars
EUR - Euro

Please contact bank representatives/Call Centre to find out about our standard debit card limits. At your will, you can increase /decrease the limits, by submitting the written application in any HSBC Bank Kazakhstan branch.

You can open up to two additional cards for your relatives. Individual limits can be set for the additional cards.

If your card is seized by the ATM, you would need to contact the Bank, which owns that ATM. After performing proper identification, the card should be returned to its owner.